SHIPPINGPOLICY

The Geek Out Galaxy store is governed by four connected policy documents. This Shipping Policy governs fulfilment, shipping charges, transit, delivery, and shipping-related customer support.

The other policies govern the information, remedies, and contractual terms connected with those services.

These documents should be read together. A product page, pre-order campaign, event-pickup offer, cart, checkout, or order notice may also contain specific shipping information applicable to that product or transaction.

A specific disclosure presented before purchase will govern that transaction where it supplements this general policy, subject to applicable law.

This policy applies to physical products purchased directly from Geek Out Galaxy and shipped or made available for pickup by Geek Out Galaxy.

Our objective is to display the available shipping options and the total customer shipping charge clearly before the order is submitted whenever shipping is collected at checkout.

Shipping rates are based on carrier information, destination, packed shipment characteristics, selected service, applicable account benefits, currency conversion where required, and reasonable shipping adjustments disclosed through the final customer-facing quote.

A shipping quote is the customer-facing charge for the selected service. It is not represented as an exact reimbursement of Geek Out Galaxy’s wholesale carrier cost.

We may decline or cancel a shipment where transportation is unavailable, prohibited, unsafe, restricted by law or carrier policy, or not commercially practical. If an accepted order cannot be shipped, we will contact the customer and provide the available options.

• Canada: delivery is available to supported Canadian addresses, including remote and territorial locations when an appropriate carrier service is offered.
• Contiguous United States: delivery is available to supported addresses in the 48 contiguous states.
• Alaska, Hawaii, and U.S. territories: delivery may be available at live, non-subsidized rates where supported by a carrier.
• International destinations: delivery is available only to countries and regions enabled by Geek Out Galaxy and supported by the selected carrier.

The countries, regions, and services shown during checkout are the services available for the submitted cart and destination at that time.

Availability may depend on the destination, postal or ZIP code, product type, shipment weight, packed dimensions, package count, carrier restrictions, customs rules, and current transportation conditions.

A shipping quote may consider:

• the delivery country and postal or ZIP code;
• the selected carrier and service level;
• the products and quantities being shipped;
• packed shipment weight and dimensions;
• the number of packages reasonably required;
• residential, remote-area, or destination conditions;
• carrier availability and current carrier pricing;
• currency conversion and exchange-rate protection;
• reasonable shipping-operation adjustments; and
• any applicable Geek Out Galaxy member benefit.

Canadian checkout

Canadian storefront prices and customer shipping charges are displayed and collected in Canadian dollars unless checkout expressly indicates otherwise.

United States and international checkout

United States and international storefront prices and customer shipping charges are displayed and collected in United States dollars unless checkout expressly indicates otherwise.

Our shipping platform supplies its underlying shipping-rate information in Canadian dollars. For a checkout operating in United States dollars, the applicable Canadian-dollar shipping amount is converted before it is displayed and charged.

The displayed United States-dollar amount may include a small foreign-exchange buffer to protect against exchange-rate changes, processor conversion differences, or rate mismatch between the quote and settlement.

The final shipping amount shown in the order review is the customer charge applicable when shipping is collected at checkout.

Changing the cart, destination, account status, address, carrier, or service may change the available services and quote.

If a technical, carrier, or currency-conversion error produces a shipping amount that cannot reasonably be honoured, Geek Out Galaxy will contact the customer before dispatch. We will not impose an additional charge without authorization. If no acceptable solution can be agreed, the affected order or shipment may be cancelled and refunded.

• Qualifying Canadian orders: logged-in members qualify for eligible standard shipping at no charge when the qualifying order subtotal reaches CAD $150.
• Qualifying contiguous United States orders: logged-in members qualify for eligible standard shipping at no charge when the qualifying order subtotal reaches USD $125.
• Eligible member orders below the threshold: Geek Out Galaxy may apply a controlled subsidy against an eligible standard shipping rate. The remaining customer charge, if any, is shown before the order is submitted.
• Guest orders: customers checking out without an eligible signed-in account pay the applicable customer shipping rate and do not qualify for the member free-shipping threshold or controlled subsidy.

The qualifying subtotal is determined using eligible products, discounts, destination, account status, shipment characteristics, and the shipping rules applicable to the order.

Taxes, shipping charges, duties, brokerage, gift cards, and excluded products do not independently create free-shipping eligibility.

A member benefit applies only to the eligible standard service. Faster, premium, specialized, scheduled, freight, or excluded services remain chargeable where offered.

Member shipping benefits have no cash value and cannot be converted into a refund, store credit, G-Credits, or Galaxy XP.

The member free-shipping threshold and controlled subsidy do not apply to:

• oversized or unusually shaped shipments;
• shipments with an actual or packed weight greater than 50 pounds;
• freight, palletized, or specialized transportation;
• remote-area or extended-area delivery charges;
• Yukon, the Northwest Territories, Nunavut, and other territorial or remote destinations;
• Alaska, Hawaii, United States territories, military addresses, and destinations outside the contiguous United States;
• international shipments outside Canada and the United States;
• products, campaigns, or shipments expressly marked as ineligible;
• services other than the eligible standard service selected or identified by Geek Out Galaxy; and
• shipments for which an eligible standard carrier service is unavailable.

An excluded order may still be accepted at the applicable customer shipping rate where an appropriate carrier service is available.

Geek Out Galaxy does not add a separate heavy-order surcharge to an otherwise qualified free-shipping offer. Instead, oversized, over-50-pound, freight, remote, territorial, and specifically excluded shipments remain outside the offer and are quoted using the available service.

In-stock products

Shipping for in-stock products is calculated and collected during checkout unless a specific offer states otherwise.

Backordered products

Shipping for a backordered product is calculated and collected during checkout unless the cart or product disclosure expressly states otherwise.

A backordered product is temporarily unavailable but expected to return to stock. Supplier and fulfilment estimates are not guarantees.

If a backordered item cannot reasonably be supplied, Geek Out Galaxy may offer an alternative, allow the affected item to be cancelled, or issue the applicable refund. We will not substitute a materially different product without the customer’s agreement.

Pre-order products

A product identified as a pre-order is not ready for immediate shipment. Release and fulfilment estimates may change based on information from the publisher, manufacturer, distributor, or another supply-chain source.

Unless a specific pre-order offer states otherwise, shipping for the pre-order portion of an order is not collected during the initial product checkout.

Before the pre-order is ready for fulfilment, Geek Out Galaxy will determine the available services and customer shipping charge using the destination, packed shipment, account status, currency, and shipping rules that apply when fulfilment is prepared.

The customer must complete any required shipping payment before the pre-order can be dispatched.

Member shipping eligibility for a pre-order is assessed when the applicable shipment is prepared and may depend on the account, destination, eligible products, shipment characteristics, and campaign terms applicable at that time.

An order confirmation confirms that the order was received. It does not necessarily mean that the order has been packed, dispatched, or accepted by a carrier.

Processing time may vary because of order volume, product availability, packing requirements, weekends, statutory holidays, severe weather, carrier interruption, payment review, or another circumstance affecting fulfilment.

Geek Out Galaxy may combine products into one shipment or divide an order into multiple shipments when reasonably required by:

• product availability;
• package size or weight;
• release timing;
• carrier or service restrictions;
• product protection and safe packing;
• destination requirements; or
• reasonable fulfilment efficiency.

When shipping was collected at checkout, Geek Out Galaxy will not add an unapproved charge merely because we choose to divide that paid shipment.

Additional shipping may apply where:

• the customer requests separate, faster, redirected, or changed delivery;
• the customer changes the destination or address after the original quote;
• pre-order shipping was expressly designated for later collection;
• separately released pre-orders require separate fulfilment; or
• another additional shipping charge was clearly disclosed and authorized.

A mixed cart may collect shipping for in-stock and backordered products during checkout while collecting applicable pre-order shipping later, before the applicable pre-order shipment.

Pickup is enabled only for a specific campaign, convention, event, or announced pickup window, such as an eligible convention pre-order campaign.

When pickup is available, the applicable product page, campaign page, cart, or checkout will identify the pickup location, available dates, eligibility rules, identification requirements, and collection deadline.

A customer should not travel to a pickup location until Geek Out Galaxy has confirmed that the order is ready and supplied the pickup instructions.

Shipping is not automatically included as a substitute for a missed pickup. An order that is not collected within the stated pickup window will be handled under the campaign terms, the Refund Policy, and applicable law.

Transit may be affected by carrier capacity, weather, natural disasters, labour disruptions, customs review, border delays, remote-area service, address problems, seasonal volume, and other circumstances outside Geek Out Galaxy’s direct control.

A tracking number may be created before the carrier physically scans or moves the parcel. Tracking updates are generated by the carrier and may be delayed, incomplete, or temporarily unavailable.

A carrier delay does not remove any cancellation, refund, replacement, delivery, or non-delivery right available under applicable law or the agreed terms of the order.

Where a material delay becomes known, Geek Out Galaxy may contact the customer with updated information or available resolution options.

Customers must review the recipient name, address, unit number, postal or ZIP code, country, telephone number, and other delivery details before submitting an order.

Contact Mission Control promptly if an address needs to be corrected. We cannot guarantee a change after warehouse processing, label creation, or carrier tender has begun.

A carrier may charge for address correction, redirection, intercept, remote-area adjustment, or return to sender.

Where the issue resulted from an incorrect or incomplete address supplied by the customer, Geek Out Galaxy may require payment of the reasonable actual cost of correction, return, or reshipment before sending the parcel again.

If a parcel is returned because it was refused, unclaimed, or undeliverable for a reason not caused by Geek Out Galaxy or the carrier, any refund or reshipment will be assessed under the Refund Policy.

Non-recoverable shipping and carrier charges may be deducted only where permitted by law and clearly applicable to the circumstances.

Provide the order number and a clear description of the issue.

For transit damage, packing errors, or an incorrect item, Geek Out Galaxy may reasonably request photographs of:

• the outer shipping package;
• the shipping label;
• the internal packaging;
• the damaged or incorrect product; and
• other details reasonably needed to assess the claim.

This information may be required to evaluate the issue, arrange a return or replacement, and support a carrier or insurance claim.

Keep the product and packaging until Geek Out Galaxy confirms whether they are required for inspection, return, replacement, or a carrier claim.

Depending on the circumstances and applicable law, the available resolution may include:

• a carrier investigation;
• replacement of the affected product;
• completion of a missing shipment;
• repair where appropriate;
• a refund;
• cancellation; or
• another agreed remedy.

A carrier delivery scan does not by itself eliminate a legal right or prevent Geek Out Galaxy from reviewing a credible non-delivery report.

International shipping is not subsidized under the Canadian or contiguous United States member shipping programs.

Unless checkout expressly states that destination import charges are prepaid or included, the recipient may be responsible for:

• customs duties;
• import taxes or value-added taxes;
• brokerage or customs-clearance charges;
• carrier disbursement or advancement charges;
• storage or examination fees; and
• other lawful destination-country charges.

These charges may be imposed or collected by governments, customs authorities, carriers, postal operators, or brokers. They may not be included in the product price or outbound shipping charge shown by Geek Out Galaxy.

Customers are responsible for confirming that the products may lawfully be imported into the destination and for supplying accurate information reasonably required for customs clearance.

Customs processing and assessment times are outside Geek Out Galaxy’s direct control.

Geek Out Galaxy will not declare an inaccurate value, describe a commercial purchase as a gift, or provide false customs information.

If an international parcel is refused or abandoned because the recipient does not pay applicable import charges, any return, refund, or reshipment will be assessed under the Refund Policy.

Actual non-recoverable carrier, customs, brokerage, return, or abandonment costs may be deducted only where permitted by law and applicable to the circumstances.

Geek Out Galaxy may update this Shipping Policy to reflect changes to carriers, service areas, member benefits, fulfilment processes, currency handling, or legal obligations.

The revised policy will be posted on this page with an updated effective date and version number.

A revised policy applies to future orders from its stated effective date. Shipping terms specifically disclosed and agreed when an earlier order was placed continue to govern that order unless a change is required by law or agreed with the customer.

Changes to this Shipping Policy do not automatically amend the Privacy Policy, Refund Policy, or Terms and Conditions. Each document maintains its own effective date and version.

Shipping support

For a shipping question, address correction, delivery issue, or pre-order shipping request, use our Contact Mission Control page and include the applicable order number.

Do not send credit-card information, account passwords, government identification, or unnecessary sensitive information through the general contact form.

Consumer rights and legal priority

This policy does not exclude, waive, or restrict a consumer right or remedy that cannot lawfully be excluded, waived, or restricted.

Where applicable legislation provides a customer with a right to cancellation, delivery, replacement, refund, or another remedy, that legislation prevails over an inconsistent provision of this policy.

Nothing in this policy makes a customer responsible for loss, damage, non-delivery, misrepresentation, or another problem for which Geek Out Galaxy is legally responsible.